Afrikobo wants customers to receive products that match their orders, product descriptions and applicable quality standards. This page explains which products may be returned and which may not qualify for change-of-mind returns. It forms part of the Afrikobo Return, Refund and Exchange Policy.

Products Eligible for Return

Subject to applicable law and the circumstances of the transaction, the following products may qualify for return, replacement or refund:

• Fashion items delivered in the wrong size, colour or style, or materially different from their listing.
• Electronics that arrive defective, damaged or different from the item ordered.
• Home and lifestyle products that arrive damaged, incomplete or materially inconsistent with the listing.
• Products with missing components or accessories that were expressly included in the purchase.
• Products delivered in an incorrect quantity.
• Products that are unsafe, counterfeit, materially misrepresented or otherwise non-compliant with applicable requirements.
• Other products for which the vendor or Afrikobo has approved a return or another remedy.

The remedy available depends on the nature of the problem, the product category, the evidence provided and applicable law.

Reporting Periods

Reason for request	Recommended reporting period
Wrong product or incorrect variant	Within 48 hours of delivery
Visible damage on delivery	Within 48 hours of delivery
Missing item or quantity discrepancy	Within 48 hours of delivery
Product not matching its description	Within 7 calendar days of delivery
Product not working or suspected defect	As soon as possible after discovery
Customer change-of-mind request	Within 7 calendar days, if the product category is eligible

These reporting periods are administrative guidelines, not absolute cut-offs for statutory rights, product warranties or other remedies that applicable law protects.

Products That May Not Qualify for Change-of-Mind Returns

Some products may be unsuitable for ordinary change-of-mind returns because of hygiene, safety, perishability, personalisation or other practical considerations.

Subject to applicable law, these may include:

• Fresh food, prepared meals and other perishable products.
• Products that spoil quickly or require controlled storage.
• Personal-care or hygiene products that have been opened or used.
• Sealed products where opening the seal makes resale inappropriate for legitimate hygiene or safety reasons.
• Custom-made, personalised or made-to-order products.
• Digital products or services that have been fully supplied, where a lawful exclusion applies.
• Products clearly identified as non-returnable for a lawful and disclosed reason.

These exclusions apply only to ordinary change-of-mind requests where legally permitted.

They do not automatically exclude remedies for defective, unsafe, incorrect, counterfeit or materially misrepresented products. Nor do they override mandatory consumer rights.

A vendor cannot make a defective product non-returnable simply by marking it "final sale."

Conditions for Change-of-Mind Returns

A change-of-mind return occurs when a customer receives the correct product in the expected condition but decides that they no longer want it. Afrikobo may permit these returns where the vendor supports them and the product category is eligible.

For a change-of-mind request, the customer may be required to ensure that:

• The product is unused and in its original condition.
• All original accessories, tags, manuals and packaging are included where reasonably applicable.
• The product has not been damaged, altered or misused.
• The request is made within the applicable return window.
• The product does not fall within a lawful exclusion.

Unless otherwise stated at checkout or required by law, the customer may be responsible for the cost of returning an eligible change-of-mind purchase.

Afrikobo does not guarantee change-of-mind returns for every product or vendor.

Food and Perishable Products

Customers should report any of the following immediately after delivery:

• Wrong food item or order.
• Missing food item.
• Spoiled or visibly contaminated food.
• Damaged food packaging.
• A product delivered outside a stated safety or storage requirement.
• A materially incorrect order or quantity.

Customers should retain the product and packaging where safe and reasonable to do so and provide photographs or other relevant evidence. Customers should not consume a product they reasonably believe is unsafe.

Because perishable products may deteriorate quickly, Afrikobo may prioritise a refund, replacement or other prompt resolution rather than a conventional return.

Electronics and Products With Warranties

Customers purchasing electronics or other products with warranties should review the warranty terms displayed on the product listing or supplied with the item.

The warranty may provide for repair, replacement or another remedy. It does not automatically remove statutory consumer rights.

Afrikobo or the vendor may request the serial number, warranty documentation, photographs or diagnostic information reasonably needed to assess the claim.

For further inquiries, please contact Afrikobo Customer Support at [email protected].

Thank you for shopping with Afrikobo!